Shipping & Payment
Due to our strict policies, we regret that all items placed will only be sent to the billing address.
We at emerpower.com want your online experience to be enjoyable, simple, and successful. If you have any questions regarding these policies and procedures, please email us.
1. Items will be dispatched within 48 hours of receipt of payment (excluding Weekends & Public Holidays).
2.We will update the EAT after shipping.
>Delivery Times and Deadlines
98% of deliveries are delivered during estimated time. However sometimes it may take longer.
Standard International Delivery Service – Estimate delivery time 5 – 20 working days. Delivery Deadline 25 working days.
Tracked International delivery Service – Estimate delivery time 5 – 20 working days. Delivery Deadline 25 working days.
International Courier Service – Estimate delivery time 5– 20 working days. Delivery Deadline 21 working days.
Standard International Delivery Service –Estimate delivery time 4 – 12 working days. Delivery Deadline 18 working days.
Standard International Delivery Service – Estimate delivery time 5 – 14 working days. Delivery Deadline 25 working days.
Tracked International delivery Service – Estimate delivery time 5 – 14 working days. Delivery Deadline 25 working days.
International Courier Service – Estimate delivery time 6 – 14 working days. Delivery Deadline 18 working days.
Usually postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value. while additional cost will be applied. See details at Checkout Shipping.
Items are shipped by USPS, UPS, Royal Mail and Hongkong Post Air mail.Orders placed on Saturday and Sunday will be shipped on next Monday.
Your order will be delivered to the shipping address within 5 to 12 business days after being shipped out. (Note: business days are Monday through Friday. Saturdays, Sundays and national holidays are excluded). If the items you ordered are out of stock, we will contact you by email or telephone.
All items will be shipped within 1 to 2 business days after payment is received.
It is very easy for you to check the status of your order and locate the package during transit, as an email with a tracking number will be sent to your email address after your order has been shipped out. Tracking number will be emailed to buyer once your ordered item is shipped out.
Please make sure your shipping address is correct and deliverable.if you want to change address, please email us in time. We are not responsible for wrong or undeliverable address.
Please note: During high season and Sale(Christmas Day, New Year’s Eve, Chinese Year), delivery might take 15-30 days to delivery.
If your country is not in the list of delivery destinations, please contact our customer support.
Using VISA/MasterCard/Discover/American Express or Paypal
Payment by Credit Card or Paypal is accepted. All the payments will be processed on Paypal website.
It's OK if you do not want a Paypal account when you pay by card. (Click to see how Paypal works here)
Accepted Methods of Payment
We accept credit card payment through PayPal payment system. PayPal payment system supports VISA, MasterCard, Discover, eCheck and PayPal.
Please provide the phone number and detailed address with us after you pay the payment via paypal. The phone number and detailed address is very important for expediting the delivery.
Credit Card Charges
Your credit card will be charged ($ USD) when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
How to pay without having a PayPal account?
You can pay with a debit or credit card.
Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.
After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost, tax and shipping less any re-stocking fees (where applicable). Shipping charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.
If you have any questions, please email us at firstname.lastname@example.org
NOTE: EMERPOWER RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND CONDITIONS WITHOUT NOTICE.