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Return Policy

Return & Warranty Policy

1. Unless otherwise specified, we warrant our products for 12 months from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.

2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through contact us. Items returned without RMA# will delay the process or be ignored.

3. If you are not satisfied with our product(s), please contact us through contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.

4. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.

5. A replacement or refund will be arranged for all defective products returned, subject to verification of defect.

6. If expedited delivery service is requested, we will procure the desired service from UPS on your behalf.

7. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.

8. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.

We accept returns on all new and used items in their original packaging within 30 days of purchase.
There is no need to open an Paypal case, simply contact us and we will arrange the return of the item. When returning an item back to us please provide the following information to help us process your return as quickly as possible. 

  • Your Order ID or Trans ID
  • Date when purchased
  • Reason for return
  • The buyer is responsible for return postage costs.

Damaged Items and Return (30-Day Money Back)

• Our aim is to provide our customers with online products of the highest standard and quality. We take full responsibility for ensuring that your products arrive in the condition that they left us. Although we pack all items carefully to ensure they travel safely, If you do receive an item which has been broken or damaged during transit, or is faulty for any reason, please contact us within 30 days of receiving the item by email so that we can quickly organise to send you a replacement product or a full refund if you choose.

• If you just do not want the item anymore,within 30 days of receiving the item, while the item is working fine, you can return the item for a full refund. (You need to pay the shipping fee for the return), please contact us by email to get the RMA before you send the item back to us.

• If the new charger does not work with the laptop,please  first try the below steps before you contact us:

1. Unplug the charger, power off the laptop, and remove the battery.

2. Hold down the power button for 15 seconds.

3. Put the battery back in, with the charger and reboot.

4. Connect the charger to the laptop for 2 hours at least.

5. See if it works.

Items Damaged within 1 year (1-Year Product Warranty)

Together with our suppliers, we work hard to provide high-quality products. However it is very hard to make the defect ratio to 0%. So we offer you 1-Year Product Warranty. We are responsible for fixing your items with any issues within one year of your receiving the item. Please contact us to find a solution when issue occurs.

Delivery Timeframes

See details at Checkout-Shipping

Important information:

• Orders made on weekends and public holidays will be dispatched the next business day.

• We will pick, pack and process your online homewares order as speedily as possible once you have clicked the ‘Complete Order’ button and payment has been received. This helps us to get your goods out to you as soon as possible. If you need to make changes to your order please email us urgently as we will be sending your order out to you on the next business day. If we haven’t sent the order yet, we will always do our best to assist in changing any details of your order. 

International Postage

Generally is the buyer's responsibility to pay any import duty or sales tax within your own country. You are wholly responsible and liable for these charges. We accept no responsibility for any additional charges and cannot accept a return and refund of those goods if the charges are not paid. Please refer to your local customs authority for more information.

Here on our site, we are happy to cover these duty or sales tax. The total money you need to pay to get the item is the price plus shipping fee listed on our site. If you are are told to pay any additional charges, please just pay first and email us. We will send you the money.

Lost Packages

If you have tracked and checked for your parcel and believe it to be lost, please email us within 30 days of dispatch, in order for a store credit or refund (if applicable) to be issued. If the package has the correct delivery information and has been deemed 'lost' after an logistic company investigation, we will replace the items or issue a store credit. If we are unable to source replacement items due to these no longer being available for whatever reason, a refund will be processed for the unavailable items and postage costs, if applicable. You must contact us within 45 days of dispatch, if your package has not arrived otherwise no store credit or refund (if applicable) will be available.